Security Supervisor

Position Summary: Responsible for the safeguarding of hotel property, assets, guests, visitors, and employees. Give direction to security officers as needed on specific shifts.

Responsibilities:

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees safety and security in hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
• Check all alarm systems, safety and fire equipment systems and closely monitor security of building doors, service areas and delivery areas.
• Oversee safety/security officers on specified shifts, ensuring proper attire (designated hotel uniform), reporting to duty on time and proper coverage of hotel and grounds.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
• Assist in the compiling of records, reports, and statistics necessary for complete and accurate records, including the shift activity log, code book, and the daily shift summary.
• Perform any special guest requests, making sure that they are properly executed.
• Additional duties as necessary and assigned.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of hotel policy and fire safety procedures.
• Ability to operate hand held two-way radio and knowledge of ten codes.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. in an emergency.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to exert well-paced ability in limited space and to reach other locations of the hotel and outside the hotel on hotel grounds on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS

• High school or equivalent education preferred.
• Minimum of one year security related background required.
• Ability to obtain and/or maintain any government required licenses, certificates or permits. Current CPR certification and First Aid training required. Current Guard Card required.
• All employees must maintain a neat, clean and well-groomed appearance per company standards.
• This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Balboa Bay Resort and Club is an Equal Opportunity and E-Verify User.