Description
MedVet is the largest family of emergency and specialty hospitals owned and led by veterinarians. This distinction means we place the needs of our team first and have unique insight into the challenges our caregivers face and whats needed to provide the best specialty and emergency medicine every time every day to everyone.
The Healthcare Applications Manager oversees MedVets portfolio of clinical and medical applications ensuring they are reliable optimized scalable and aligned with clinical medical and organizational needs. This role leads a team of analysts responsible for the Practice Management System (PIMS) diagnostic integrations radiology and imaging applications lab systems scheduling tools pharmacy / inventory platforms and emerging digital and AI-enabled healthcare technologies. The manager partners closely with clinicians hospital leaders medical services IT data engineering and vendors to improve caregiver workflows enhance the client experience support data-driven decision-making and advance MedVets healthcare roadmap.
Responsibilities include but are not limited to
Applications Portfolio Leadership
- Oversee day-to-day management configuration optimization and support of MedVets healthcare applications (ezyVet SmartFlow diagnostic integrations radiology / PACS pharmacy scheduling and more).
- Establish application governance lifecycle management release planning and change control.
- Prioritize enhancement requests defects and projects based on business impact.
- Maintain a strategic roadmap for clinical applications aligned with enterprise goals.
Team Leadership & Development
Lead mentor and develop a team of Healthcare Technology Analysts.Establish performance goals success metrics and a culture of service excellence.Provide coaching training and growth opportunities to strengthen technical and clinical domain expertise.Ensure high team engagement productivity and collaboration across hospitals and departments.Clinical Workflow & Optimization
Understand specialty and emergency clinical workflows and ensure applications are configured to reduce clinician and technician burden.Lead optimization efforts to improve documentation charge capture diagnostic workflows care coordination and clinical throughput.Oversee creation of standardized workflows templates and configuration that drive consistency across hospitals.Technology Operations & System Performance
Ensure availability stability and performance of clinical systems meeting or exceeding defined SLAs.Oversee troubleshooting of complex application issues and escalations.Collaborate with IT infrastructure cybersecurity and data teams to maintain secure compliant and interoperable systems.Manage vendor relationships contracts upgrades and escalations.Integrations Data Quality & Technical Enablement
Partner with integration engineers to maintain and enhance connections between PIMS and labs imaging PACS pharmacy analytics platforms and referral tools.Oversee data quality ensure structured accurate and complete data flows for clinical reporting and analytics.Support ETL initiatives API-driven workflows automation and emerging AI-enabled documentation or workflow tools.Project & Change Management
Manage major system upgrades rollouts pilots and cross-hospital application projects.Develop effective change-management plans communication training and adoption strategies.Ensure stakeholders are informed aligned and engaged throughout project lifecycles.Partner with hospital leaders on successful go-lives stabilization and continuous improvement.User Experience Training & Adoption
Oversee development of training programs job aids and onboarding for clinical systems.Ensure new features workflows and performance improvements are rolled out effectively and adopted.Build strong relationships with hospital teams to understand needs collect feedback and drive satisfaction.Vendor Management & Strategic Partnerships
Manage relationships with key application vendors ensuring accountability for performance support SLAs issue resolution and delivery of enhancements. Negotiate contracts monitor vendor roadmaps evaluate new capabilities and ensure alignment with MedVets technology strategy and clinical needs. Lead vendor governance meetings and escalate critical issues to ensure continuity of operations.Knowledge Skills and Abilities
The ideal candidate has a minimum of 5 years of experience in clinical applications EMR / PIMS support or healthcare addition this position requires :
Bachelors degree in healthcare administration computer science information systems business or related field.2 years leadership or team management experience.Strong understanding of clinical workflows EMR / PIMS functionality and healthcare operations preferred.Experience planning managing and delivering application projects.Technical proficiency with SQL integrations data structures or workflow automation tools.Excellent communication leadership and relationship-building skills.Preferred Skills
Experience with PIMS / EHRs.Experience in specialty and emergency veterinary healthcare or advanced human healthcare environments.Process improvement expertise (Lean Six Sigma PDSA).Strong vendor management experience.The posted range for this position is $100000-$135000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience current skills location / labor market internal equity etc.
MedVet offers a competitive compensation and full benefits package including paid time off health insurance dental vision and 401K.
Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization; therefore employment with MedVet is dependent upon the passing of a drug screen and background check.
MedVet does not accept unsolicited resumes from third-party recruiters.
Required Experience :
Manager
Key Skills
Revenue Cycle Management,HIPAA,Healthcare Management,PMBOK,Microsoft Outlook,Project Leadership,Data Management,Project Management,Affiliate Marketing,Project Management Software,Supervising Experience,Workday
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 100000 - 135000