Patient Access Representative

Patient Access Representative

Reports to the Department's Designee. Follows established policies and procedures to admit and register patients for services in a professional and courteous manner. Is responsible for accurate and complete registration of all patients. Must maintain regulatory and functional knowledge of all information required which ensures timely and accurate reporting / billing. Collects applicable co-payments and deductibles and completes insurance verification and must be able to accurately decipher eligibility responses and relay that information back to the patient. Obtains all required signatures on paperwork and performs clerical duties as necessary.

MISSION, VALUES and SERVICE GOALS

• MISSION : We deliver outstanding care, inspire health, and connect with heart.
• VALUES : Trust. Respect. Integrity. Compassion.
• SERVICE GOALS : Personally connect. Keep everyone informed. Be on their team.

Registers patients (in order to obtain demographic, physician and insurance information in accordance with established departmental policies and procedures) and collects applicable co-payments and deductibles by :

Coordinates the insurance eligibility and pre-certification / documentation (PA) processes for patients by :

Coordinates other patient services and performs clerical duties by :

Notifies the appropriate area of the patient's arrival and ensures that the patient is escorted to the appropriate location by :

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by :

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements :

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way :

Education and Experience

The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent). A minimum of one year of previous hospital or medical office experience is required. A medical terminology course must be successfully completed during the first year of employment. Additional college-level courses in the medical practices area are desired. Associate degree preferred. CHAA certification is highly preferred.

Knowledge & Skills

Working Conditions

Physical Demands

Requires the physical ability and stamina (i.e., to walk moderate distances, climb stairs, lift up to 15 pounds, reach, bend, stoop, twist, etc.) to perform the essential functions of the position.

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