Business Operations Assistant

EVS Broadcast Equipment • Denver, CO, US

16 hours ago

Job type

Full-time

Job description

Overview

As Business Operations Assistant, you will evolve in an international environment, providing general administrative support to the sales and operations department. Acting as an interface between EVSsters customers, mainly in the Americas, the company, and the sales representatives. You will also support local office responsibilities among the local team. This role reports to the SVP Customer Success in the region and provides close support to the SVP / VP Sales in the region.

Responsibilities

Order entry and daily follow-up for the business in the region
Order processing (entry from quotations, confirmation, and communication) in Dynamics 365 ERP
CRM data management
License entitlements follow-up and processing for outstanding orders and renewals
Act as an interface between customers, the operational back-office of EVS, and the sales representatives
Administration and documentation for the department
Writing and translation of various documents
Assist in the organization of internal and external meetings and seminars
Back office support to each salesperson
Prepare reports regarding operational activities of the business
Backup role for Shipping & Logistics coordination in the Region
Coordinate quotations from forwarders and shipping companies
Provide harmonized codes and importation / exportation aide for shipping
Facilitate shipping invoices for country-specific operations
Inform customers of order ship dates
Backup for Repair / Support order processing
Generate quotations for parts, including appropriate tax rates for countries
Assist in Purchase Order reception for service incident processing
Process warranty and out-of-warranty orders for parts in the ERP system and shipping labels
Coordinate SLA parts inventory backfilling to maintain operational business
Manage all material expected in return from parts exchanges for service incidents
Handle administrative and day-to-day activities in the region
Handles multiple agendas, planning, and in-office administrative activities
Aides in the coordination of staff travel (including Visa procedures)
Answers, screens, and forward incoming phone calls during business hours
Contributes to ongoing process improvements to streamline the business worldwide

Profile

College or University degree preferred

Technical skills

Knowledge of Microsoft Office, Microsoft Dynamics 365, Travel booking tools (Concur), and ERP toolsets like Dynamics

Preferred knowledge of shipping logistics processes, customs, importation

Ability to act as an expert in internal tools linked to the business operations function

Handles multiple department agendas, planning, and coordination

Sales solutions and systems

Customer-oriented with a focus on quality

Excellent communication and listening abilities

Ability to interact and collaborate with key stakeholders within client organizations

Excellent interpersonal skills, with the ability to communicate with individuals at all seniority levels

Ability to remain calm, prioritize tasks, work independently, and take ownership of assigned tasks

Must work well individually and in a team without supervision

Self-motivated, detail-oriented, and organized

Languages

Knowledge of other languages (such as Spanish, French, or Portuguese) is an asset

Offer

Becoming part of the EVS Team includes a competitive salary aligned with skills and market, as well as wellness and healthcare benefits. Flexible schedules and hybrid working policies help preserve work-life balance. EVS provides tools to develop skills and career through internal mobility. You will work in a friendly, lively environment with ambitious commercial objectives. Our dynamic team supports motivated potentials. You will receive a competitive salary and a range of benefits.

J-18808-Ljbffr

Create a job alert for this search

Operation Assistant • Denver, CO, US