Customer Support Agent (shifts)Solidgate • Bronx, NY, US
No longer accepting applications
Customer Support Agent (shifts)
Solidgate • Bronx, NY, US
22 days ago
Job type
- Full-time
Job descriptionFintech fast-growing industry the opportunity to do business with large Western tech companies (USA, Europe) challenges and direct impact on business scaling, on product metrics here, you can propose and implement team united by a common goal, vision, and values opportunity for development and growth, personal career plan for each employee not have routine monotonous tasks; learn all the nuances of the payment world; work on a serious B2B product; become an excellent specialist in a complex field. respond to all basic L1 support requests; compliance with SLA; respond quickly and provide feedback from merchants / customers; monitor recurring questions and recommend necessary articles in the knowledge base. Bachelor's / Master's degree or is still studying at a university; analytical skills; ability to prioritize tasks and requests; Proficiency in English at the Upper-Intermediate level. basic knowledge of SQL; experience in customer support. more than 30 days off during the year (20 working days of vacation + days off for national holidays) health insurance and corporate doctor free snacks, breakfasts, and lunches in the office full coverage of professional training (courses, conferences, certifications) performance review twice a year sports compensation competitive salary the ability to work remotely Apple equipment
Customer Support Agent
Solidgate is a payment processing and orchestration platform that helps thousands of businesses to accept payments online. We develop cutting-edge fintech solutions to facilitate seamless payment processing for merchants across 150+ countries, spanning Europe to LATAM, the USA to Asia. We are proud to be a part of the history of every company we work with - our infrastructure gives a quick scale to new markets and maximizes revenue.
Solidgate achievements :
- Offices in Ukraine, Poland, Cyprus
- 200+ team members
- 200+ clients went global (Ukraine, US, EU)
- Visa and Mastercard Principal Membership
- EMI license in the EU
Our advantages :
We are looking for a responsible, communicative Customer Support Agent who will strengthen our support team and maintain our technical support satisfaction rate.
With us, you will :
What you will do :
We're looking for someone who has :
Will be an advantage :
Competitive corporate benefits :
Ready to become a part of the team? Then cast aside all doubts and click apply . We are always open to recommendations of talented individuals!
If you want to recommend someone for one of our vacancies, you can do it here . In case of a successful hire, we'll provide you with a bonus!
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Customer Support Agent • Bronx, NY, US
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