Front Desk Clerk (Hotel)

Front Desk Clerk (Hotel) Company:

• Carter Support Services Location: Atlanta, Georgia Position Summary Carter Support Services is seeking a friendly, professional, and dependable Front Desk Clerk to serve as the first point of contact for hotel guests in Atlanta.
• This role is responsible for delivering excellent customer service, handling guest check-ins and check-outs, managing reservations, and supporting smooth daily front desk operations.
• The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced hospitality environment.
• Key Responsibilities Greet guests warmly and complete check-in and check-out procedures Manage reservations, room assignments, and guest inquiries Answer phone calls, emails, and respond to guest requests promptly Process payments, billing transactions, and maintain accurate records Address guest concerns professionally and escalate issues when necessary Coordinate with housekeeping and maintenance teams regarding room status Follow hotel policies, procedures, and customer service standards Maintain a clean, organized, and professional front desk area Support safety, security, and emergency procedures Required Qualifications High school diploma or equivalent 1+ year of customer service or hospitality experience (hotel experience preferred) Strong communication and interpersonal skills Basic computer skills and comfort using reservation or booking systems Ability to multitask and remain calm under pressure Flexible availability, including evenings, weekends, and holidays Preferred Qualifications Experience using hotel property management systems (PMS) Cash handling or billing experience Hospitality or customer service training or certification Core Competencies Customer-focused service mindset Attention to detail and accuracy Professionalism and reliability Problem-solving skills Team collaboration Why Join Carter Support Services Opportunity to work in a guest-facing hospitality role Supportive and team-oriented environment Competitive pay and benefits Training and career advancement opportunities Powered by JazzHR