CareIQ Intake Specialist I

CareIQ Intake Specialist I

The CareIQ Intake Specialist provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. Utilizing proprietary systems and knowledge from training, a CareIQ Intake Specialist will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Intake Specialist operates with a high focus on accuracy and urgency to ensure that service orders are received quickly in alignment with the claimant and customer needs. This is a remote position but for continuity of business, candidate must live and work in the Central or Eastern time zones.

Essential Functions & Responsibilities :

Provides quality and friendly telephonic customer service in an inbound and outbound high-volume call-center environment

Completes accurate data entry and review

Able to learn and operate corporate proprietary systems

Enters assigned electronic (email / fax / data feed) orders into coordination system

Ensures all case stakeholders are updated regularly

Transcribes correspondence / reports from dictation

Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments

Meets departmental production and quality performance expectations

Additional duties as assigned

Knowledge & Skills :

Ability to work on several concurrent tasks and prioritize workload to meet designated deadlines

Excellent written and verbal communication skills

Computer proficiency and technical aptitude with the ability to utilize Microsoft Office and Proprietary Systems

Strong interpersonal, time management and organizational skills

Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations

Ability to work both independently and within a team environment

Education & Experience :

High School diploma

Prior work experience in a detail-oriented customer service environment

Pay Range : $15.26 - $23.28 per hour

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 3500 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w / Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.