Consumer Experience Representative | Log

Consumer Experience Representative

Are you skilled in consumer experience and customer support? Nexeo HR is looking for a Consumer Experience Representative to join the team of our esteemed partner in Logan, UT. This is an exciting opportunity for individuals with experience in customer service and product support who thrive in a fast-paced environment. In this role, you will serve as the primary point of contact for consumers, assist with product inquiries, troubleshoot technical issues, and manage the full order process from start to finish. If you're detail-oriented, adaptable, and eager to contribute, we'd love to hear from you. Apply today and become a valued part of our growing team!

Responsibilities :

• Serve as primary responder to incoming consumer calls.
• Return all consumer calls and emails within 24 hours.
• Enter and manage customer orders with 100% accuracy.
• Coordinate consumer returns and generate return shipping documentation.
• Communicate sales order changes to all appropriate departments.
• Develop and maintain positive relations with consumers and internal staff.
• Present information effectively and respond to questions from management and team members.
• Maintain excellent service standards for all consumers and sales representatives.
• Demonstrate initiative and problem-solving skills.
• Troubleshoot consumer product issues and provide technical expertise.

Qualifications :

Pay : $16.50 per hour.

Schedule : Day shift | Monday to Friday | 8 : 00 AM to 5 : 00 PM (First day begins at 9 : 00 AM).

Nexeo Benefits :

Nexeo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. In addition to federal law requirements, Nexeo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Nexeo expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.