Travel Consultant

Job Description

Travel Consultant

Job Description Summary

This is a Trainee position for the Travel Agency and is designed as preparatory for a Travel Agent position. The Travel Agent builds strong relationships and delivers differentiated travel experiences. This position will support the Travel Agency in selling and serving our clientele while gaining education and experience. This Trainee position is designed to lead to a promotion to a Travel Agent position, dependent upon overall job performance, including but not limited to sales volume, service quality results and use of computer systems. This position will sell and provide all international and domestic travel products and modes of transportation. Must also provide and maintain consistently high levels of service quality, sales and cross-sell goals while maintaining confidentiality of all client / member information by securing it in accordance with Federal / State laws and Club policies and procedures. The Travel Agent Trainee position is designed as a transitional role with the objective of moving into the Travel Agent position within approximately six months. It is anticipated that Trainees will either be moved into the Agent role or moved out of the Trainee position within this timeframe.

Job Description

Discovering the World- One Member at a Time!

A love of travel attracts many people to the field, but to succeed a Travel Consultant must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Consultants must have a strong sales drive, organizational skills with an eye for detail, ability to multi-task in a fast-paced environment, demonstrated proficiency in navigating computers and various programs; must possess good written and oral communication skills and the ability and interest to be in a continuous learning curve.

What does a AAA Travel Consultant do?

Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel

Shares knowledge and expertise from personal experiences and / or education study trips

Develops long-standing relationships with our members and builds referral and repeat business

Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the member's expectations

Cross-sell relevant products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identify theft referrals

For the right individual, this opportunity will be a career path for future leadership opportunities. As you progress, you will be evaluated to determine proficiencies in sales, customer service, administrative, operations, up-selling, cross-selling and meeting goals. Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager.

We offer extensive training to aid you in your career development through The Auto Club University

Regular recognition through various company programs and incentives for trips, cash and prizes

Company sponsored IATAN cards, providing exclusive travel consultant discounts

Love to travel? Personal travel opportunities at discounted pricing

Corporate benefits for insurance products

Paid educational study trips are available for our consultants to promote career development

Quarterly incentives / bonuses for achieving established production tiers

Required / Preferred Skills

A high school diploma is required, but we prefer a 2 or 4-year college degree

You need to be able to pass a comprehensive criminal background check and thorough urine sample drug screening

We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal-orientated environment

Qualifications, does this sound like you?

Travel is not just a hobby or a wish, it’s your passion

You must be available to work most Saturdays and some evenings to support goal achievement

We prepare all of our Travel Consultant Trainees for their new role by ensuring their successful completion of our Travel Consultant Trainee program, which requires some travel for training

You are driven by sales and exceeding your goals

You are computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office, and can type at least 30WPM

You have a strong and very comfortable relationship with paperwork and you are very organized!

Our Travel Consultants start with an hourly rate of $23.50. After completion of our training program, Travel Consultants successfully meeting sales goals earn on average between $67,300 - $82,300 with the opportunity of uncapped incentives.

Remarkable benefits :

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).