Fleet Operations & Carrier Management Supervisor

Job Description

Job Description

About SwiftX Express

Join the SwiftX Express Team – Your Next Career Awaits!

We are transforming the eCommerce shipping experience. As a fast-growing provider of

reliable and efficient shipping services, we help businesses streamline operations, reduce

costs, and deliver exceptional customer satisfaction. Our expanding U.S. operations in

California, Arizona, Florida, New Jersey, Texas, and beyond need motivated professionals

ready to grow with us.

Position Overview

We are seeking a Fleet Operations & Carrier Management Supervisor to oversee daily

execution of national transportation operations. This role combines hands-on linehaul

dispatching with carrier relationship management. The Manager will be responsible for

nationwide linehaul dispatch execution, on-time performance, carrier management, and

ensuring reliable capacity coverage during both regular and peak seasons.

Responsibilities

 Execute national linehaul dispatching, ensuring on-time departures and arrivals across

hubs and regions.

 Coordinate with primary, backup, and emergency carriers to secure capacity and

implement BCP plans.

 Manage daily communication with carriers, drivers, and warehouse teams to resolve

issues quickly.

 Track and improve service performance metrics such as on-time percentage and

response time.

 Support nationwide vehicle resource planning and ensure equipment availability during

peak demand.

 Handle operational exceptions including weather delays, capacity shortages, and route

disruptions.

 Maintain accurate carrier records, contracts, and operational documentation.

 Collaborate with Fleet Planning & Cost Analyst to align execution with cost and

efficiency goals.

Requirements

 2–4 years of experience in transportation dispatching or carrier management.

 Bachelor’s degree preferred (Logistics, Supply Chain, Transportation, or related field).

 Strong knowledge of U.S. trucking market (FTL / LTL, carrier networks, CPM metrics).

 Bilingual in English and Mandarin strongly preferred.

 Hands-on experience with TMS, routing, or dispatch software.

 Strong communication and relationship management skills for working with carriers

and internal teams.

 Ability to handle high-pressure situations, especially during peak seasons.

 Knowledge of DOT regulations and compliance is a plus.

Benefits

 7 PTO days

 5 Paid Sick Leave days

 6 Paid Holidays.

 401K with 100% Matching up to 2%.

 50% Medical insurance, 100% Dental, Vision, and STD / LTD Insurance.