Hotel Coordinator AssistantCorpay • Saint Charles, IL, US
No longer accepting applications
Hotel Coordinator Assistant
Corpay • Saint Charles, IL, US
30+ days ago
Job type
- Full-time
Job descriptionContacting insured family and confirming information to book hotel Explaining the abatement and payment process to ensure thorough comprehension Searching for hotel or rental using Hotel Database / Rental Websites / Internet / Direct Connect & confirm with family if the hotel or presented rental is acceptable Notifying the NAM if approval is needed by an adjuster for hotel rates or additional fees / requests from insured family Calling hotels directly or using online booking tools to secure reservations for families, negotiating rates when necessary Informing hotel of (if any) needed involvement in the abatement payment process Adding our travel agent number (IATA / ARC #) to every booking Updating ACT with details of hotel reservations E-faxing Rate Agreement to hotel and the THA for insured to sign Ensuring the insured pays the payment directly to ALE Solutions using our CCAF Calling insured family with confirmation number and confirming hotel is booked Calling Hotel to confirm hotel received necessary paperwork for check-in Updating ACT with all necessary notes regarding conversations with hotels and insured families; updating all tabs to reflect status of the insured family's file Ensuring that Rate Agreements and THA's are signed and returned in a timely manner and noted in ACT received Ensuring abatement payments are received and processed in accordance with the Abatement tab in ACT Calling Hotels and confirming check-in and check-out statuses of all families assigned Setting up E-File cabinet for each insured family booked in a hotel E-Filing all necessary paperwork for the file Setting tasks for yourself regarding check-out, paperwork, extensions, folios, and abatement follow-up Performing all necessary file maintenance such as extensions, relocation requests, call-aheads, etc. Handling and calculating deductibles and low limits along with abatements Handling upset or sensitive escalations, including unique situations (i.e. bed bugs, insured being asked to leave, police activity etc.) Assisting in answering Hotel Department phones Performing other duties as assigned High school diploma or equivalent preferred 2+ years of job-related experience preferred Computer proficiency in Microsoft Office Excel, Word, and Outlook ACT program experience a plus Excellent verbal & written communication skills, be very organized, have strong problem-solving skills, ability to multitask, and be a team player Attention to detail and accuracy are critical skills for this position Exhibits strong business acumen and sound judgement Able to establish and maintain healthy working relationships among team members in the course of work Ability to assist coworkers with tasks Call center experience is highly encouraged Hotel industry experience is highly encouraged Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings include major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and / or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department. This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Copay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $18-20.
Hotel Coordinator Assistant
Copay is currently looking to hire a Hotel Coordinator Assistant within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will place insured families into hotel and / or vacation rental accommodations. You will report directly to the Hotel Operations Supervisor.
How We Work
As a Hotel Coordinator Assistant, you will be expected to work in an office environment. Copay will set you up for success by providing :
- Assigned workspace in Saint Charles, IL office
- Company-issued equipment
- Formal hands-on training
- Hybrid Schedule (2 days required in office, 3 days allowed to work from home once fully trained)
Role Responsibilities
The responsibilities of the role will include :
Qualifications & Skills
Benefits & Perks
Equal Opportunity / Affirmative Action Employer
Pay Transparency
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Hotel Coordinator • Saint Charles, IL, US
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