Client Relationship Specialist

Job Description

Job Description

Description : About You

MD² is hiring a Client Relationship Specialist to join our growing team in our Bellevue corporate office. The ideal candidate is an exceptional communicator who enjoys staying busy, responding to multiple phone and email inquiries, and sharing excitement about the business. You are a customer-centric multitasker who is comfortable using CRM software to support the lead process. You’re a motivated professional with three (3) years of experience in business development, inside sales or call center environments. You’re often the one who asks what more you can do to help. You might describe yourself as a natural conversationalist, an engaging communicator, a dependable teammate, and someone who values high-end luxury service experiences.

About Us

MD² is the leader in Concierge Medicine. MD² has been recognized as the most respected and exclusive group of concierge medical practices since its founding in 1996. Today, we have elite concierge medical practices across the country, specifically designed to address the unique and inherent lifestyle demands of a high-net-worth patient population. Our philosophy revolves around the understanding that delivering exceptional medicine starts with an exceptional experience. Every member of our team is dedicated to upholding this vow in everything we do. This is healthcare the way it should be, with zero compromises – and that extends to every detail of our exquisitely-appointed practice locations.

A Day in the Life :

First 60 days : 8-5pm working hours

After Training : 7-4pm PST working hours

Must be within a 4 hour travel radius (flight or drive) outside of Bellevue, WA, for the quarterly in-person team workshop.

As we open luxury concierge medical practices across the country, prospective patients will be reaching out to you for information and assistance on how to become a patient of MD². You will be responsible for eloquently explaining the benefits of joining MD², overcoming any objections, and maintaining a high-touch and white-glove experience through the completion of the enrollment process. You will monitor, track, and update all prospective inquiries in our HubSpot CRM system. You will work on a wide variety of tasks, with the goal of accelerating patient acquisition within our new MD² practices. Your daily activities will include, but are not limited to :

• Answer incoming inquiries from prospective patients about our MD² concierge medical practices
• Represent the elevated MD² brand and culture during all conversations with prospective patients and physicians
• Qualify prospective patients for referral to doctors in our concierge practices across the country
• Prepare the doctors for each referral with a summary that provides the necessary patient details for a seamless handoff experience
• Follow up with the physicians after they meet with the prospective patient to discuss next steps
• Follow up with prospective patients to complete enrollment paperwork.
• Put prospective inquiries and business leads in our CRM system and document all interactions from initial contact through successful enrollment
• Help us define best practices and tools, reports, and systems to continuously improve the patient acquisition process

Qualifications :

Education and Experience Required

For Your Hard Work

MD² is an Equal Opportunity / Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.

Requirements :