Job Description
Job Description
Benefits :
- Competitive salary
- Flexible schedule
- Opportunity for advancement
About the Role :
Global Impact Group is seeking a Reader Services Specialist to support a visually impaired Veterans Service Representative (VSR) at the VA Cleveland Regional Office. This position is part of a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside contract and is contingent upon award of the federal contract RFQ 36C10D25Q0119 by the U.S. Department of Veterans Affairs.
Key Responsibilities :
Read aloud from electronic and hard copy documents (PDFs, handwritten materials, medical records, etc.)Identify and communicate all fields in forms, including blank onesReview and read outgoing VA communications for accuracy and completenessAssist with inaccessible screen content in VA systems such as VBMS, CAPRI, eVA, IPPS, and othersMaintain daily Service Hour Log with signatures / initials for verificationRequired Qualifications :
Minimum age 18Fluent in English with clear pronunciationExceptional reading, grammar, and oral communication skillsProfessional demeanor and customer service orientationAbility to work independently and confidentially in a remote settingAccess to secure and reliable internet and personal computer (VA equipment will not be provided)Additional Requirements (Post-Award) :
Favorable completion of background investigation (NACI Level)Completion of VA-provided training (e.g., privacy and cybersecurity)Signed Rules of Behavior and compliance with VA data security policiesConditions of Employment :
This is a contingent position, meaning employment is conditional upon :Contract award by the Department of Veterans AffairsApproval of candidate by the VA Contracting OfficerFavorable adjudication of background investigationThe candidate must be available to begin onboarding promptly upon contract award (anticipated September 2025)To Apply :
Submit the following to info@globallanguagesystem.com
Resume highlighting relevant experienceCover letter referencing Reader Services VA RFQ 36C10D25Q0119Availability to begin work post-awardGlobal Impact Group is an equal opportunity employer and a proud certified Service-Disabled Veteran-Owned Small Business (SDVOSB).
This is a remote position.
