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Customer Service Representative
Customer Service RepresentativeWCRI • Council Bluffs, IA, United States
No longer accepting applications
Customer Service Representative

Customer Service Representative

WCRI • Council Bluffs, IA, United States
30+ days ago
Job type
  • Full-time
  • Part-time
Job description
Customer Service Representative / Loan Specialist

Payday Express - Council Bluffs, IA

Location: Council Bluffs, IA
Employment Type: Full-Time / Part-Time
Pay: Hourly + commission opportunities
Job Overview

Payday Express in Council Bluffs is seeking a reliable, customer-focused Customer Service Representative / Loan Specialist to join our team. This position plays a key role in helping customers access short-term financial solutions while delivering friendly, professional service in a fast-paced retail environment.
Responsibilities
  • Assist customers with loan applications, renewals, and payments
  • Clearly explain loan terms, fees, and repayment options
  • Verify customer information and documentation in accordance with company policies and state regulations
  • Handle cash transactions accurately and balance cash drawers daily
  • Answer customer questions in person and over the phone
  • Maintain accurate records and protect confidential customer information
  • Meet individual and store performance goals
  • Maintain a clean, professional, and welcoming store environment
Qualifications
  • High school diploma or equivalent
  • Strong customer service and communication skills
  • Basic computer and data entry skills
  • Ability to accurately handle cash
  • Detail-oriented and dependable
  • Ability to follow procedures and compliance requirements
  • Bilingual skills are a plus but not required
Schedule & Work Environment
  • Retail office environment
  • May include evenings and Saturdays
  • Customer-facing, fast-paced role
What Payday Express Offers
  • Competitive hourly pay plus commission incentives
  • Paid training
  • Paid time off and holidays (for eligible employees)


Pay Range: $16 - $18 per hour
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Customer Service Representative • Council Bluffs, IA, United States

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