Infrastructure Specialist 2

Infrastructure Specialist 2

Ohio Department of Public Safety - Ohio State Highway Patrol Report In Location - 3424 US Route 422, Southington 44470 Primary Technology : Endpoint Customer Support Secondary Technology : IT Service Management Tools, Microsoft Server, Network Hardware Independently installs, monitors / maintains, configures, upgrades, & / or administers / operates assigned multiple technology domains :

• Installs, maintains, configures, upgrades & / or administers hardware & / or software independently in workstation support, network administration, server administration, business continuity, information security, telecommunications & network connectivity, & SAN administration (i.e., multiple technology domains) where technical work requires specific knowledge to evaluate, select, adapt & modify standard procedures; devises new approaches to problems encountered;
• Diagnoses, analyzes & resolves issues for customer(s) across assigned multiple technology domains;
• Creates, organizes, files & maintains documentation;
• Reviews & monitors enterprise security systems; Takes appropriate action & responds to alarms / alerts per agency policy & procedure (e.g., anti-virus, spam);
• Answers questions & presents informal mentorship opportunities to peers & / or lower-level staff via conversation, observation or technical documentation;
• Interfaces with other platforms from a hardware & / or software perspective.

Job duty, knowledge, skill, & ability statements at a lower-level are understood to be able to be performed at any higher level.

Why Work for the State of Ohio At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. Our benefits package includes :

Benefits eligibility is dependent on a number of factors. The agency contact listed above will be able to provide specific benefits information for this position.

Qualifications

48 mos. combined work experience in any combination of the following : installing, monitoring / maintaining, configuring, upgrading, & / or administering / operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting. -Or completion of associate core program in computer science or information systems; AND 30 mos. combined work experience in any combination of the following : installing, monitoring / maintaining, configuring, upgrading, & / or administering / operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting. -Or completion of undergraduate core program in computer science or information systems; AND 24 mos. combined work experience in any combination of the following : installing, monitoring / maintaining, configuring, upgrading, & / or administering / operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting. -Or equivalent of minimum class qualifications for employment noted above. Note : The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology (Endpoint Customer Support) listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question. Job Skills : Information Technology

This position is essential, meaning the duties this job performs are critical to the continued operations of the Ohio Department of Public Safety during a public safety emergency (OAC 123 : 1-46-01 & DAS Directive HR-D-11). This position will be required to report for duty during any public safety emergency.

To request a disability accommodation, please email HRRequestADA@dps.ohio.gov as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana / non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.