Installing, configuring, maintaining and troubleshooting database backups
Troubleshoot and diagnose technical issues related to NetApp and Commvault systems
Develop and maintain technical documentation, including troubleshooting guides, best practices, and standard operating procedures
Mentor and train other support engineers in the team, sharing knowledge and best practices
Stay current with the latest NetApp technologies, best practices, and certifications
Participate in on-call rotation to provide 24 / 7 support for critical issues
Ensure all storage devices are security compliant
Contribute to monitoring of team metrics and KPIs, ensuring the health and success of the service
Collaborate with other cross-functional teams in both engineering and security.
Mandatory Skills :
Proven experience troubleshooting and resolving complex technical and performance issues in storage in storage environments
Windows and UNIX knowledge
Bachelor's Degree + 15 years experience. Five years technical experience can be added if no degree.
CompTIA Security+ CE
TS / SCI with FS Poly required
Desired Skills :
Demonstrate an understanding of technology as it pertains to infrastructure and applications and be able to provide design recommendations
Familiarity with automation and scripting (e.g., PowerShell, Python)
Knowledge of NetApp ONTAP hardware, software, and associated features (e.g., Snapshot, SnapVault, FlexClone, SnapMirror, FlexVol, Fabric Pool, and Object Storage)
Knowledge of the NetApp storage grid
Knowledge of virtualization platforms (e.g., VMware) and their integration with storage systems
NetApp OnTap
Proficiency in NAS protocols, including NFS and SMB
Proven track record in designing and managing enterprise storage environments
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Storage Administrator • Annapolis, MD, United States