Retail Team Leader - (IN, Columbus)

Retail Team Leader

Retail Team Leader - (IN, Columbus) IN, Columbus

About the Role

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences. We are seeking a Retail Team Leader to support our retail merchandising operations at the branch or division level. The Retail Team Leader plays a key role in supporting retail route operations, ensuring merchandising excellence, and maintaining the highest standards of customer satisfaction and compliance. This position acts as a relief retail merchandiser during vacations, training, and open routes while helping train and coach team members to deliver best-in-class service and execution.

Compensation : Competitive hourly rate, based on experience.

Key Responsibilities

• Assist the Retail Team Manager and division leadership with daily retail route operations, ensuring service quality, compliance, and profitability.
• Provide coaching, training, and feedback to retail merchandisers, promoting consistent execution of company standards.
• Fill in for open or vacation routes, ensuring uninterrupted service and customer satisfaction.
• Load, deliver, and merchandise a variety of products including beverages, snacks, coffee, and fresh food items to client locations.
• Verify orders, reconcile variances, and follow operational procedures to maintain accurate delivery and inventory records.
• Execute all plan-o-grams, promotions, and retail initiatives as directed by corporate and regional leadership.
• Replenish, rotate, and display products following company SOPs and FIFO (first-in, first-out) standards.
• Maintain freshness and quality of perishable products by following proper refrigeration and temperature control guidelines.
• Clean, sanitize, and maintain all vending and micro-market equipment, displays, and checkout areas.
• Collect and reconcile cash and coin collections from vending and market locations while maintaining strict accuracy and security.
• Monitor product inventory, reorder items as needed, and ensure adequate stock levels for all assigned accounts.
• Conduct minor equipment maintenance such as filter replacements, cleaning, and bulb or paper changes.
• Maintain assigned company vehicles in a clean and safe condition; perform daily inspections and follow all DOT and company fleet policies.
• Support customer retention through excellent communication, timely service, and professionalism.
• Adhere to all company safety, loss prevention, and cash-handling policies.
• Promote and maintain a safe and compliant work environment; report any unsafe acts or conditions immediately.

Qualifications

Why Join Five Star?

EEO Statement

Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply.

Location - IN, Columbus - IN