Product Manager I

Company Name : IG North America (tastytrade, tastylive, tastyfx, tastycrypto)

Role : Product Manager I – Internal Tools

Location : Chicago, IL - Hybrid (3 days / week in office)

As a Product Manager embedded within the Internal Tools team, you’ll take a product-centric approach to internal operations, treating our internal teams as “customers” whose needs drive the roadmap. You’ll work directly alongside dedicated data and software engineering teams to drive the transformation of our operational infrastructure, leading initiatives that enhance workforce productivity and operational excellence across our banking operations, account management, trade desk workflows & applications, reconciliation processes, fraud prevention systems, concierge services, and more. You'll partner with operations, compliance, and other teams to create scalable systems that grow with the business, championing solutions that empower our internal teams to deliver exceptional experiences to our trading community

What You'll Do :

• Own the roadmap for core brokerage tools : Develop and maintain a strategic product roadmap that prioritizes initiatives based on business impact, user needs, and technical feasibility. Balance competing stakeholder requests while ensuring alignment with broader business objectives and technical architecture standards.
• Champion product vision across the organization : Build buy-in for internal tools initiatives by articulating clear value propositions, creating compelling narratives around operational transformation, and maintaining stakeholder engagement throughout the product lifecycle. Serve as the voice of internal users in engineering discussions.
• Transform operational efficiency : Partner with the Salesforce team to evolve our CRM and trade desk tools / applications into unified operational platforms that streamline cross-functional workflows and reduce friction across customer-facing teams. Design intuitive systems that enable teams to handle complex customer scenarios with confidence using information from across the business.
• Optimize banking and account operations : Partner with banking, compliance, and account teams to reimagine money movement workflows, KYC processes, and account management tools. Develop solutions that reduce manual processing, accelerate account opening, and improve funding experiences while ensuring regulatory compliance and data visibility.
• Strengthen fraud prevention systems : Collaborate with risk and compliance teams to develop sophisticated fraud detection tools, investigation workflows, and case management systems. Implement machine learning models and rule engines that balance security with customer experience while reducing false positives.
• Drive reconciliation excellence : Lead initiatives to automate reconciliation processes, reduce break rates, and accelerate exception handling. Create monitoring and alerting systems that proactively identify discrepancies before they impact customers or regulatory reporting.
• Measure operational impact : Establish KPIs for operational efficiency including processing times, error rates, fraud detection rates, concierge satisfaction scores, and team productivity metrics. Implement data-driven frameworks to continuously optimize internal workflows and demonstrate ROI on system investments.

Who You Are :

Company Perks / Benefits :

Salary : $115,000

The actual salary offered will be based on the candidate's level of experience and qualifications

Discretionary performance bonus : 8-12% of base salary based on individual and company performance

About Us :

The tasty house of brands empowers individual traders differently. tasty live , founded in 2011, is an online financial media network, tastytrade (previously known as tastyworks) is a self-directed retail brokerage firm that launched in 2017, tasty Software Solutions and tastyfx, is a registered Forex broker-dealer. In 2021, London-based IG Group acquired tasty live , Inc. (previously known as tastytrade) and assigned it to lead business in North America. tastyfx is the fastest-growing forex broker in the US over the past few years. Changing the IG US name to tastyfx marks the next chapter, in aligning with the tasty brand family and offering a more forex-focused experience. This combined team has years of experience like institutional brokers, but also a passion for disrupting the entire trading industry.

Our dream is simple : we want more people to find more success with a better trading experience. That’s why we’re investing heavily in the right people, technology, and media to make that happen in the US and across the globe.

Location :   Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars.

tastytrade | tasty live   | tastyfx | tastycrypto

1330 W Fulton Market, Chicago, IL 60607