Epicor Kinetic Specialist

Position Overview

The Epicor Kinetic Specialist, IT Supportis responsible for supporting and enhancing the company's core business systems, with a primary focus on Epicor Kinetic , BarTender labeling software , REST API integrations , and general IT infrastructure support. This position requires strong technical knowledge across Windows server and client environments, SQL Server, scripting, and enterprise IT operations. The role also shares responsibility (approximately 50%) for frontline helpdesk support, workstation deployment, troubleshooting, documentation, and adherence to cybersecurity frameworks including NIST 800-171 and CMMC .

Key Responsibilities

Business Systems & Application Support

• Administer, support, and enhance Epicor Kinetic ERP modules.
• Configure, maintain, and troubleshoot BarTender labeling software and related print automation workflows.
• Develop and maintain integrations using REST APIs , ensuring reliable data exchange between internal systems.
• Create SQL queries, stored procedures, and scripts for reporting, automation, and troubleshooting system issues.
• Work closely with internal departments to identify system improvements and resolve operational bottlenecks.

IT Infrastructure & Server Administration

Helpdesk & Desktop Support (50% shared responsibility)

Communications & Collaboration

Cybersecurity, Compliance & Documentation

Professionalism & Team Contribution

Preferred Skills & Experience