Patient Surgery Scheduling Coordinator - Department of Surgery - Days

Patient Surgery Scheduling Coordinator

The Patient Surgery Scheduling Coordinator coordinates and schedules appointments for surgeries and follow-up appointments for multiple physicians at multiple sites (VCUHS ACC, Main OR, Stony Point and Southside Regional). This job is responsible for preauthorization / precertification of all surgeries for assigned physicians at all patient locations. The Patient Surgery Scheduling Coordinator responds to all inquiries from patients, insurance carriers and PCP's by telephone and / or written correspondence using quality customer service. This role works with department billing staff to investigate all denials, and with assistance from providers, resubmits appeals as necessary.

Licensure, Certification, or Registration Requirements for Hire : N / A

Licensure, Certification, or Registration Requirements for continued employment : N / A

Experience REQUIRED : Minimum of two (2) years experience in a medical office / acute care setting to include the use of medical terminology, customer service and appointment scheduling. Minimum of three (3) years experience with third party medical insurance, HMO and managed care.

Experience PREFERRED : Four (4) years previous experience in surgery scheduling. Previous experience with CPT and ICD-9 coding for medical claims processing.

Work experience using GE / IDX, Cerner

Education / training REQUIRED : High School Diploma or equivalent

Education / training PREFERRED : Associate Degree in Business Management or closely related field from an accredited program

Independent action(s) required : Maintains master schedules for each physician by scheduling surgery cases and managing departmental block time. Able to use judgment and critical thinking skills to ensure minimal disruption and optimal use of block time.

Supervisory responsibilities (if applicable) : N / A

Additional position requirements : N / A

Age Specific groups served : All

Physical Requirements (includes use of assistance devices as appropriate) : Physical : Lifting 20-50 lbs. Activities : Prolonged sitting. Mental / Sensory : Strong recall, reasoning, problem solving, hearing, speak clearly, write legibly, reading, logical thinking. Emotional : Fast pace environment, able to handle multiple priorities, able to adapt to frequent, change.