Shift Lead (Key Holder) Grand Canal

Job Description

Job Description

Who We Are :

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

Interested in working at Sandbox VR? Sneak peek of our store experience HERE .

What You Will Be Doing :

• Create Unforgettable Guest Moments
• Greet guests with energy and invite them into an exciting, welcoming environment
• Guide guests through the VR journey : arrival, gearing up, gameplay, and wrap-up
• Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
• Be a Tech & Experience Expert
• Master our proprietary tech and keep gear calibrated
• Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
• Communicate with management and tech support when issues arise, clearly and quickly
• Keep Things Running Smoothly
• Maintain a spotless, high-energy store that meets Sandbox VR standards
• Sanitize gear thoroughly and display materials / gift cards to brand expectations
• Prepare iPads, body trackers, and gear before and after every session
• Shift Leadership & Coaching
• Open / close the store, manage daily audits, break schedules, and labor spend
• Run shift check-ins, coach in real time, and train new hires
• Ensure team performance, morale, and guest service standards remain high

What We Are Looking For :

Benefits

Note : Evening and weekend availability may be required depending on the business’ needs.