Branch Manager

Position Overview

The Branch Manager is responsible for strategically assigning and directing all branch personnel to ensure exceptional customer service and innovative business solutions to meet the organizations aggressive growth goals that may include calling key accounts. Must also foster a positive work environment

Essential Job Functions

Manages the retail outlet as an income center to achieve income and expense targets.

Follows company schedule for special promotions and sales. Oversees merchandise displays and overall appearance and cleanliness of store. Makes sure any special price signs are posted and registers have been updated to reflect daily price changes.

Supervises training of new clerks to handle credit card sales, treat customers in a courteous manner, and become familiar with merchandise and its location within store.

Meets regularly with staff to communicate objectives and goals, branch operating status and employee input to improve branch performance so that high quality information flows in both directions.

Oversee the direction of the branch staff to assure effective utilization of personnel, timely and objective performance evaluations, equitable salary structure and identifiable career paths for qualified and interested candidates.

Oversees ordering of merchandise from distribution center according to inventory automatic replacement system. Makes periodic physical spot checks of inventory to ensure that computerized records are being maintained accurately.

Monitors activity within store to observe quality of customer service and provide assistance as required.

Maintain inventory levels and accuracy and ensure company assets are properly managed.

Manage budget and allocate funds appropriately.

Communicate effectively and lead by example with team members, customers, vendors, and leadership.

Recruit, hire, train and take corrective action within framework of company policy.

Requirements

Bachelor’s in business or related field- or equivalent years of relevant experience.

Familiarity with HVAC industry – 5+ years preferred

Strong leadership skills to direct a staff

Well-developed planning skills

Articulate, well-regarded local citizen

Ability to listen and communicate well with employees and customers

Ability to quickly assess and resolve problems.

Other Skills/Abilities

Organization skills and customer focused