Field Engineering Technician Lead

ICON is looking to add a Field Engineering Technician Lead to our Field Engineering team. A Field Engineering Technician Lead at ICON is a frontline technical leader responsible for overseeing the performance, growth, and alignment of the Field Engineering Technician team with ICON's operational standards. This role combines technical mastery, operational oversight, and team leadership to ensure efficient, reliable, and safe field operations. The Lead works closely with engineers, print operators, and project managers, providing direct mentorship, guidance, and technical expertise while contributing to strategic organizational initiatives.The Lead is accountable for resolving the most complex technical issues, ensuring job site readiness, maintaining thorough documentation, and driving a culture of continuous improvement and safety.

RESPONSIBILITIES

• Independently commission, troubleshoot, and maintain ICON 3D printers and related systems at the highest level of proficiency.
• Resolve complex technical issues, anticipate failures, and implement preventive solutions.
• Oversee site setup, staffing assignments, and preventive maintenance to ensure operational readiness.
• Ensure adherence to safety protocols, operational standards, and project requirements across all field sites.
• Directly supervise, mentor, and coach Field Engineering Technicians (I, II, and Senior) to develop technical expertise and operational excellence.
• Conduct performance evaluations, provide feedback, set development goals, and guide career progression.
• Coordinate onboarding and technical training for new technicians.
• Serve as the primary escalation point for technical and personnel challenges in the field.
• Maintain clear, consistent, and thorough documentation of field activities, troubleshooting processes, and lessons learned.
• Provide structured updates to leadership on field performance, challenges, and improvements.
• Facilitate cross-team communication between field technicians, engineering, and leadership to ensure alignment and information flow.
• Partner with engineering to review and implement Engineering Change Orders (ECOs) and new technology rollouts.
• Provide input on resource planning, operational strategies, and process improvements.
• Help define and refine best practices for field operations to drive efficiency and reliability.

MINIMUM REQUIREMENTS

PREFERRED REQUIREMENTS

PHYSICAL / ENVIRONMENTAL REQUIREMENTS

ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.

Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).

Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.

As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and / or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.

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