Service Engineer

Job Description

Job Description

Description :

The Company : 3DR Labs + Strings – Innovative. Trusted. Partner.

3DR® Labs and its wholly owned subsidiary, Strings, transform medical imaging and healthcare operations through advanced technology, intelligent automation, and trusted expertise. Headquartered in Louisville, Kentucky, 3DR Labs provides continuous access to more than 300 expert radiologic technologists, cutting-edge imaging software, and AI-enabled workflow solutions.

3DR's AI Labs, a vendor-agnostic platform, connects imaging departments to a gateway of 3D workflow automation, delivering quality, speed, and efficiency across healthcare systems.

Strings, a leader in AI-driven workflow orchestration, extends these capabilities by learning, predicting, and automating both human and data tasks. Purpose-built for healthcare, Strings empowers providers, IT teams, and administrators to streamline operations, reduce costs, and improve patient outcomes through predictive automation.

Together, 3DR Labs and Strings deliver end-to-end innovation that enhances imaging operations, optimizes performance, drives smarter, faster, and better care delivery across the healthcare continuum.

Visit us online at https : / / 3drlabs.com to learn more about us.

We are actively searching for a SERVICE ENGINEER to join 3DR LABS-STRINGS!

This is a REMOTE / VIRTUAL role and is open to candidates from the following states where we already have established operations : AL, AR, AZ, FL, GA, IA, IL, IN, KS, KY, LA, MI, MS, NE, OH, OK, OR, PA, SC, SD, TN, TX, UT, WA, WI, WV.

Position Summary :

The Service Engineer plays a strategic role in deploying, optimizing, and supporting our AI-powered medical imaging solutions. This position goes beyond traditional support, encompassing service lifecycle management, proactive performance monitoring, and continuous improvement initiatives. The Service Engineer will act as a critical link between clients, technical teams, and business stakeholders, ensuring high availability, optimized workflows, and exceptional customer experiences. This position offers a unique growth opportunity at the intersection of healthcare IT and artificial intelligence, with responsibility for monitoring and maintaining models that power IT and clinical workflows. Ideal candidates will have strong communication skills, technical expertise in IT infrastructure (servers, networks, databases), and experience in healthcare environments—particularly with DICOM, HL7, and FHIR protocols, as well as PACS, VNA, and routing solutions.

Responsibilities :

• End-to-End Service Delivery : Manage the full lifecycle of solution services including incident resolution, new deployments, configuration updates, workflow enhancements, and ongoing service requests.
• Incident Management : Lead root cause analysis and implement long-term solutions to recurring issues.
• Proactive Monitoring : Use data analytics to identify trends, detect early warning signals, prevent service degradation and outages, and optimize system performance.
• Stakeholder Engagement : Serve as a bridge between technical teams and business units to ensure alignment and satisfaction.
• Process Improvement : Continuously evaluate and enhance support processes to improve service quality, scalability, and efficiency.
• Documentation & Reporting : Maintain accurate records of configurations, incidents, and service performance metrics.

Requirements : Qualifications :

Work Environment :

EEO

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, age, veteran status, or disability status. We require an inclusive environment free from discrimination and harassment. Accommodation requests can be made by emailing a member of the HR team