Technical Support Specialist

A company is looking for a Technical Support Agent.

Key Responsibilities

Collaborate with business units and technical teams to clarify requests and track task progress

Monitor system performance using Grafana and conduct root cause analysis with OpenSearch / Elastic Search

Manage support tickets in JSM / Jira, ensuring timely updates and resolutions

Required Qualifications

1+ years of experience in customer support or technical support

Upper-Intermediate level proficiency in English

Experience with OpenSearch / Elastic Search and Grafana is a plus

Proficiency in Atlassian Jira for ticket management

Experience as a QA is beneficial