Customer Support Agent

Customer Support Agent

An amazing career opportunity for a Customer Support Agent is available in Salt Lake City, Utah. This position is responsible for providing first-level support for IdenTrust customers and related products. The role involves effectively communicating with customers and using appropriate tools for troubleshooting and ticketing issue resolution.

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively, and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. We are driven by a philosophy of Zero Trust to create new advances in risk-based multi-factor authentication, secure user identities in converged access environments, and expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.

As our Customer Support Agent, you'll support HID's success by :

• Responding to informational / technical related requests via telephone and email.
• Creating detailed entries of call records into the ticketing system.
• Working with and troubleshooting in Windows operating system.
• Building a positive rapport with customers and taking ownership of issues raised.
• Staying current on security policies and practices.

Your experience and background include :

What we can offer you :

Why apply?

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes. HID is committed to building a diverse, equitable, and inclusive workplace.