IT Marketing Business Systems Analyst

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Gather, analyze, and document business requirements for internal customers. Ensure technology solutions align with business needs and strategic goals. Design, document, test and leverage solutions.

Major Tasks, Responsibilities, and Key Accountabilities

• Interfaces with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development. Performs business systems and process analysis of existing systems / processes. Conducts interviews and requirements gathering workshops. Ensures sign-off of all artifacts.
• Coordinates requirements for new and existing applications. Assists in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.). Participates in QA process; identifies test cases; explains complex processes; aids in developing test plans.
• Develops detailed business cases, ROI calculations, value definition, cost assessments (expense / capital), benefits, and risk analyses.
• Coordinates project tasks and project life cycle phases for small to mid-size projects (i.e. defining requirements, documentation, and process flows, etc.) to meet customer goals and requirements.
• Coordinates communication with the client and prioritizes delivery of IT services.
• Conducts root cause analysis using knowledge of applications, interfaces, and technology for defect resolution.
• Assists with scope definition and implementation of a solution.

Nature and Scope

Work Environment

Education and Experience

Preferred Qualifications

This position may be remote, or hybrid based on location. The work is to be performed in Eastern Time 8-5.

Eligible candidates residing in the greater Atlanta area will be asked to work two days a week in our Doraville, GA Field Support Center.

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.