Overview
Perform risk and vulnerability remediation & mitigation on end-user computing devices. Plan, install, and / or support ETS equipment to include (but not limited to) workstations, printers, servers, routers, switches, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Perform complex / unusual tasks with broad latitude and scope. This is a year-round, Full or Part -Time, flexible internship based on school schedule.
- A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the "Intern Proof of Enrollment" section of the application.
Responsibilities
Serve as the initial contact for vulnerability related issues and answering questions regarding software / hardware vulnerabilities in the End User Computing environmentMaintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals in benefit of vulnerability remediationImaging of desktop and laptop computers - knowledge of System Center Configuration Manager (SCCM) & Microsoft Endpoint Configuration Manager (MECM)Conduct remote and in-person vulnerability remediation / troubleshootingUpdate desktop applications to meet compliance requirements and user needsPerform monthly patch remediation on non-compliant workstationsClearly and thoroughly document vulnerability remediation efforts within NFCU's IT Service Management tool (ServiceNow) and track any escalationsResolve vulnerability ticketsTroubleshoot non-patch related vulnerabilities on workstations (persistent and non-persistent)
Patch workstations / Perform patch remediation (update all workstations to the current compliant patch version)Update Issue Tickets with action plans / remediation plansInterface with vendors to facilitate vulnerability remediation effortsContinually evaluate opportunities to improve efficiency and effectivenessTroubleshoot hardware and software on vulnerability related issuesEnsure compliance with Navy Federal Credit Union information security standards and best practicesPerforms other related duties as assignedAble to complete assignments within target deadlinesQualifications
Ability to document and apply policies, standards and proceduresAbility to work independently and in a team environmentMinor experience in presenting technical solutions and / or recommendationsNovice knowledge of technical inter-relationships between software / hardware and desktop / Host systemsNovice skill in diagnosing and troubleshooting issuesDemonstrated organizational, planning and time management skillsBasic understanding of research frameworksPossesses verbal and written communication skillsQualified degree program in Business Administration, Information Technology, Cyber Security or related fieldAbout Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful : Make our mission your passion.
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Equal Employment Opportunity : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Disclaimers : Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act : Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.