Customer Service Representative

Job Description

Job Description

Customer Service Coordinator

About Ainsley

Ainsley Heating & Cooling has been serving Northeastern Ohio for over 44 years! Ainsley has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business.

The Customer Service Rep is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.

Responsibilities include the following :

Daily scheduling of field service technicians

Direct interaction with customers in need of service

Answer in-bound calls

Make outbound calls to schedule service and solicit customers for future business

Dispatch technicians to jobsHelping team members with side tasks

Maintain customer database

Provide  BEST IN CLASS  customer service

This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.

Candidates must also have the following :

1 - 5 years of customer service experience

Desire to achieve goals, both personal and professional

Hard work ethic and willingness to work OT when necessary

Strong team mentality

Experience in a customer service role where the phrase “customer first” was practiced daily

Experience with Service Titan system is a bonus

Benefits include :

Competitive salary with future bonus opportunities

Medical, Vision and Dental Insurance

Paid vacation and holidays401K with employer match

Short-term and Long-term disability

Life Insurance

Job Type : Full-time

Job Type : Full-time

Salary : $14-$16 per hour

Benefits :

401(k)401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

Schedule : 8 hour shift

Day shift

Monday to Friday and rotational Saturday and Overtime

Ability to commute / relocate :

Reliable commute to Trumball County daily or planning to relocate before starting work (Required)

Experience :

Dispatching : 3 years (Preferred)Service Coordinator : 3 years (Preferred)HVAC Industry : 1 year (Preferred)

Work Location : In person

Job Type : Full-time

Salary : $14.00 - $16.00 per hour

Expected hours : No less than 40 per week

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.