Technical Support Engineer

A company is looking for a Technical Support Engineer to provide technical assistance to customers using their products and services.

Key Responsibilities

Respond to and resolve customer support requests through various communication channels

Maintain high levels of customer satisfaction and document all support interactions

Assist in testing new products and provide technical training as needed

Required Qualifications

Degree in Computer Networking, Engineering, Computer Science, Information Technology, or related field, or 3+ years of relevant experience

3+ years of customer service experience, particularly in help desk support

Knowledge of networking principles, protocols, and security technologies

Proficiency with Windows and familiarity with Linux operating systems

Experience with virtualization and cloud platforms such as VMware, AWS, or Azure