General Manager II

General Manager II | Sunrise Senior Living

Location : Cheyenne, WY

Pay Range : $72,696 - $100,360 per year

Job Overview

In the role of General Manager II you are responsible for the day‑to‑day operations of the community, including full profit and loss responsibility. You will execute the operations plan, evaluate all aspects of the business, and manage recruiting, hiring, development, and performance management of the team. Your focus will be on high‑performance sales and customer service while ensuring a safe and productive living environment.

Responsibilities & Qualifications

• Partner with the Vice President Operations (VPO) / Director Operations (DO) in the development of all sales and operations strategies and tactics for the community consistent with the Company’s objectives and expectations.
• Communicate regularly on community performance with VPO / DO.
• Supervise and partner with Community Sales Director to assess competitive threats, sales plans, and engage in business‑to‑business sales calls.
• Perform scheduled marketing and sales activities, including calls, tours, and sales meetings, resulting in increased census.
• Implement successful strategies regarding labor, occupancy, expenses, and overall quality enhancement, and review and redirect activity if necessary.
• Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses.
• Act as a liaison between field operations and the Community Support Office (CSO). Build strong relationships with Support Office resources.
• Perform regular reviews and make recommendations on all aspects of building needs and preventative maintenance.
• Provide on‑call and overnight coverage as specified by schedule or as needed.
• Work in various positions at the community and fill in as needed due to training, PTO coverage, absences, etc.
• Build a high‑performing team and keep engagement high. Employee satisfaction and engagement scores meet or exceed Company’s standards.
• Interview, hire, train, schedule, develop, and manage performance of assigned staff.
• Provide feedback, instruction, and development guidance to help others excel in their current or future responsibilities and plans, supporting development of individual skills and abilities.
• Convey performance expectations and provide timely feedback to ensure performance standards are met.
• Hold effective one‑on‑one meetings with direct reports.
• Provide feedback and counsel on a continuous basis.
• Support team members’ career growth through regular development‑focused conversations.
• Utilize and promote Sunrise’s development programs to prepare high‑potential team members for future roles.
• Actively build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
• Meet financial management requirements for the community.
• Maintain a safe working and living environment.
• Conduct monthly resident and staff meetings to communicate effectively and regularly.
• Develop and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.
• Perform other duties as needed and / or assigned.
• Maintain compliance in assigned required training and all training required by state / province or other regulatory authorities to ensure that Sunrise standards are always met.

Core Competencies

Experience and Qualifications

Benefits

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that positively shines with everything you need to reach your goals – at work and in your life.

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®.

Pre‑employment Requirements

Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g., Tuberculosis Test, Physical Evaluation). Covid‑19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.

Compensation Disclaimer

Selected candidates will be offered competitive compensation based on geographic location of community / office, skills, experience, qualifications, and certifications / licenses (where applicable).

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