Coding Client Delivery Director

Job Description

Job Description

Description :

The Coding Client Delivery Director is responsible for overseeing all operational aspects of Healthrise’s coding and midcycle services, ensuring excellence in client delivery, team performance, and operational outcomes. This leader serves as the primary strategic and operational contact for assigned clients, driving performance against SLAs, leading new client implementations, and maintaining strong relationships with executive stakeholders, including CFOs, revenue cycle VPs, and operational and finance leaders.

This role requires a combination of strategic vision, operational expertise, and people leadership, with a strong focus on quality, compliance, and innovation. The ideal candidate will demonstrate the ability to expand client engagements, optimize performance, and deliver scalable value across a global delivery framework.

Responsibilities

Client & Project Management

• Lead end-to-end delivery for all coding engagements (hospital inpatient, outpatient, pro-fee, and audit projects).
• Serve as the primary escalation point for client communication, ensuring strong partnership, clear updates, and issue resolution.
• Oversee new client implementations, including workflow setup, system configuration, and relationship development.
• Deliver accurate and timely reporting and support client and internal audit requests as needed.

Performance & Operational Oversight

People Leadership

Innovation & Growth

Requirements : Qualifications

Physical Demands and Work Environment