Remote Customer Service Representative

About PharmaCentra

PharmaCentra is a healthcare contact center helping patients, caregivers, and providers nationwide. We support pharmaceutical companies, hospitals, and insurers to make healthcare more accessible.

Position Overview

We are seeking Customer Support Representatives who excel in communication and problem-solving. In this role, you'll support vital healthcare processes, including clinical trial recruitment, patient scheduling, and answering inquiries from stakeholders across the healthcare spectrum.

The key responsibilities of this position include providing exceptional service through inbound and outbound calls, emails, and chats. You will assist patients, caregivers, healthcare providers, and pharmacies with inquiries and scheduling, addressing and resolving issues with empathy and professionalism. The role requires the use of active listening and basic medical terminology to effectively assist callers. Additionally, you will troubleshoot technical issues and maintain precise, organized records of all interactions. To meet performance standards, adherence to high-speed internet and workspace requirements is essential.

Role & Requirements

High school diploma or equivalent; 1+ year customer service experience

Quiet home workspace with wired high-speed internet (75+ Mbps download, 20+ Mbps upload, latency

Windows 10 / 11 PC (Intel i5 / AMD Ryzen 5+, 8 GB RAM, 256 GB SSD), webcam, headset (no Mac or Chromebooks)

Preferred :  Remote experience, Healthcare experience or bilingual (English / Spanish)

What We Offer

Competitive pay + performance bonuses

Fully remote with flexible schedule

DailyPay, PTO, paid holidays, 401(k) with match

Career growth opportunities

Schedule & Hiring :   Full-time, 8-hour shifts (12 PM–11 PM ET), 1 weekend day. Training Mon–Fri, 9 AM–6 PM ET. Complete online assessment and submit internet speed test.

Interview & Application Process :   To be considered for an interview, please complete the following : (1) Our required assessment (2) An internet speed test at . Please send us a clear screenshot, photo, or link to your results.

Legal Notice : PharmaCentra LLC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as defined by federal, state, or local laws. Minimum Wage Requirement : Please note, we are unable to hire candidates in states where the offered wage does not meet the state or local minimum wage requirements.

Offer of employment is conditioned upon passing a background check.