Call Center Agent

Job Description

Job Description

Job Title : Remote Call Center Agent

Hourly Pay : $18 - $24 / hour

Summary :

We’re seeking reliable and organized individuals to join our team as Remote Call Center Agents. This fully remote position involves making follow-up calls to customers, confirming appointments, checking satisfaction, and assisting with billing or scheduling inquiries. Using structured scripts, you'll maintain a helpful, friendly tone while handling straightforward tasks. If you enjoy working with clear instructions, predictable tasks, and ensuring customer satisfaction, this role could be a great fit.

Job Responsibilities :

• Make outbound calls to follow up with customers, confirm appointments, or check satisfaction
• Assist callers with basic billing questions and guide them through online portals or payment systems

Accurately record call details in internal systems

Occasionally support inbound calls during high-volume periods

Qualifications :

Strong verbal communication and listening skills

Ability to follow a script while maintaining a natural, friendly tone

Comfortable with structured workflows and repetitive tasks

Highly organized and self-motivated in a remote work environment

Perks & Benefits :

100% remote work, no commuting required

Hourly pay : $18 - $24

Paid training with detailed guides and ongoing support

Flexible shift options, including evening and weekend availability

Collaborative team environment and supportive leadership

Long-term career growth and advancement opportunities