Systems Support Associate

Do you believe no challenge is too complex to solve?

You’ll fit right in at U.S.

Engineering.

We deliver award-winning mechanical contracting, construction, service, and maintenance solutions with a focus on performance and innovation.

Our team of skilled and collaborative professionals drives every project from preconstruction through final testing, always aligned with our clients’ goals.

Systems Support Associate Provide front-line technical support to team members with a customer service focus, assisting in resolving or escalating concerns related to networks, hardware, software, etc.  Principal Duties and Accountabilities :

• Provide customer solution consulting to team members in all regions through a variety of communication channels (email, phone, chat, face-to-face).
• Troubleshoot, diagnose, and resolve help desk tickets in a team-orientated environment, collaborating with the IT team and escalating as appropriate.
• Complete documentation in the helpdesk ticketing system on all work performed.
• Support process compliance.
• Install and configure software or hardware updates or patches.
• Evaluate and resolve network connectivity or communications systems issues.
• Ensure systems and workstations are compliant with organizational policies and security standards.
• Set up and deploy new user workstations or accounts.
• Assist with asset tracking as well as inventory procurement and management.

Education :

Experience :

Knowledge, skills, and abilities :

Skills :

Explain complex technical issues in language suitable for all team members regardless of computer / technical experience.  Work as a team to manage inventory at multiple locations :

Physical and / or travel demands :

Benefits and Compensation :

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Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.  U.S. Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.  Disclaimer :