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Network Operations Center Specialist
Network Operations Center SpecialistDEV INC • Orlando, FL, United States
Network Operations Center Specialist

Network Operations Center Specialist

DEV INC • Orlando, FL, United States
20 hours ago
Job type
  • Full-time
Job description

Join Our Dynamic Team!

Are you ready to take your career to the next level? We are seeking a dedicated and enthusiastic Network Operations Center Specialist to become part of our 24 / 7 support team. With us, you will help maintain the stability and performance of client applications and infrastructure, ensuring customers have a seamless experience with our centralized and secure payment platform.

What We Offer :

  • Be part of a global IT team, gaining invaluable international experience in a flexible work environment with 8-hour shifts
  • Engage with modern monitoring and alerting tools, incident management systems, and cloud platforms
  • Enhance your skills within a 24 / 7 support structure, sharpening your resilience and problem-solving capabilities

Are You the Right Fit?

  • 2+ years of experience in IT support and incident management
  • Ability to troubleshoot hardware, operating systems, networks, and web applications
  • Solid administration skills in Linux and Windows environments
  • Experience with monitoring tools such as LogicMonitor and Datadog
  • Familiarity with cloud platforms like AWS and Azure
  • Understanding of web application architecture and servers
  • Basic knowledge of networking concepts (DNS, TCP / IP, etc.)
  • Intermediate+ English proficiency, both verbal and written
  • Strong communication, collaboration, and documentation skills
  • Adaptable and flexible in a 24 / 7 operational setting
  • Consistent in following processes
  • Eager to learn and adapt to new tools and workflows
  • Analytical mindset with a logical approach to troubleshooting
  • Preferred Qualifications :

  • Familiarity with Prometheus, Grafana, and PagerDuty
  • Experience with Jira and Confluence
  • Knowledge of MongoDB and container management tools
  • Understanding of cloud-based infrastructure principles
  • Your Responsibilities :

    As a vital part of our support team, you will work rotating shifts, including days, evenings, nights, and weekends.

  • Provide technical support for client applications, addressing incidents and troubleshooting
  • Investigate issues in both Windows and Linux environments
  • Monitor system performance using DataDog and LogicMonitor
  • Maintain and configure DataDog monitors and alerts
  • Propose enhancements for application performance
  • Communicate updates on incidents and resolutions to teammates and stakeholders
  • Experience Working with Us :

    At our company, we prioritize fairness, high standards, and inclusivity. Enjoy the flexibility of remote work, generous leave policies, and opportunities for personal development through our training programs and team-building activities.

    Next Steps :

    Interested candidates are encouraged to submit their CV in English. Your application will be followed by an intro call with a recruiter, a formal interview, and a potential offer.

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    Operation Specialist • Orlando, FL, United States

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