Accounts Manager

Job Description

Job Title : Accounts Manager

Job Location : Suwanee GA - Onsite

Job Type : Full-time

Experience : 5+ years in Recruitment and 1-3 years in Management

Job Duties and Responsibilities :

• Client Relationship Management and Development :
• Build and nurture long-term relationships with clients to ensure satisfaction and identify new business opportunities.
• Regularly interact with clients to understand their evolving needs, address concerns, and provide tailored solutions to enhance client retention and growth.
• Coordinate and communicate with clients to ensure smooth account operations and resolve any escalated issues promptly .
• Conduct regular business reviews and collaborate with clients to improve overall service delivery and strengthen partnerships.
• Proactively generate leads from consultants and clients, coordinating email submissions and driving business opportunities.
• Act as the point of contact for CRM-related inquiries, interviews, and hiring processes.
• Generate, convert, and manage all referral leads from Novalink's indirect accounts, ensuring that leads are properly tracked and followed up.
• Provide operational support for the effective use of Zoho recruit, CRM, including tracking client interactions, managing candidate submissions, and updating account details.
• Maintain proactive follow-up with consultants and clients, identifying potential concerns or issues early to ensure smooth account management.
• Enhance client and consultant relationships through personal visits, regular communication, and fostering both personal and professional connections.
• Increase Novalink's visibility within the industry and client base, contributing to long-term business growth.
• Team Management and Performance Oversight :
• Supervise and support the respective team to ensure alignment with company goals and client objectives.
• Oversee the performance of Talent Acquisition Specialists (TAS), ensuring they meet recruitment targets, quality standards, and client expectations.
• Regularly assess and review the TAS team's performance, providing feedback and guidance for improvement.
• Lead the development and implementation of strategies to optimize TAS performance , ensuring that staffing needs are met effectively and efficiently.
• Provide constructive feedback and approvals for all candidate submissions, ensuring high standards of quality and compliance.
• Monitor team performance, track key metrics, and identify areas for improvement to drive accountability and achieve KPIs.
• Facilitate training and development programs for TAS's to enhance team capabilities.
• Gap Closure and Operational Efficiency :
• Identify operational gaps and lead initiatives to close those gaps, ensuring that account goals and deadlines are met consistently.
• Oversee the coordination and management of account contracts, including renewals, validity dates, and uploading Certificates of Insurance (COIs).
• Recruitment and Submission Quality Control :
• Review and approve all candidate resumes and submissions, ensuring that quality, accuracy, and client requirements are met.
• Ensure quality control by reviewing requisitions, monitoring submission accuracy, and ensuring that all necessary documentation is included in submissions.
• Oversee the formatting and preparation of candidate submissions to ensure they meet client specifications and compliance standards.
• Maintain a consistent and high standard of service delivery across all accounts, ensuring that each client receives the highest level of service and expertise.
• Conduct prescreening interviews with candidates to assess qualifications and fit for client requisitions.
• Ensure all recruitment activities adhere to high standards, maintaining a focus on client satisfaction and account coverage.
• Monitor released requisitions and submissions, ensuring the timely and accurate entry of data into Zoho recruit and CRM (If needed).
• Offshore Support and Job Portal Management :
• Assist in managing offshore support to ensure efficient operations and delivery of services.
• Oversee the management of job portals and social media accounts , ensuring the organization maintains a strong online presence and attracts top talent.
• Consultant and Account Management :
• Manage all aspects of consultants' pre, during, and post-contracts, ensuring clear communication between consultants and internal functional teams (e.g., Recruitment, AM / AD, HR, Finance, Business Development).
• Serve as the primary conduit for consultants' concerns, feedback, and leads, ensuring they are properly addressed and followed up.
• Coordinate the entire interview and hiring process, ensuring smooth transitions for consultants and clients.
• Review consultant performance and maintain regular contact to ensure satisfaction and resolve any issues during the contract lifecycle.
• Management of New Individual Consultant Records (NICR) :

o Responsible for creating New Individual Consultant Records (NICR) as part of the onboarding process, ensuring all relevant consultant details are accurately captured and processed in the system.

o Initiate new NICRs for individual consultants, ensuring that all required documentation is collected, entered into the system, and aligned with business and client requirements.

o Work closely with internal teams (Recruitment, HR, Finance) to ensure that new NICRs are complete, correct, and ready for consultant engagement.

o Oversee the process of updating existing NICRs when changes occur, such as updates to consultant details, contracts, assignments, or other essential information.

o Ensure that all updates to the NICRs are accurately recorded, providing a comprehensive history of consultant involvement.

o Coordinate with relevant departments to ensure that any changes to consultant records are processed and communicated effectively to all party's involved.

o Manage the termination of NICRs when necessary, such as when a consultant completes their assignment, exits the company, or no longer requires a record.

o Ensure that all terminations are handled with care and are compliant with internal processes and regulatory requirements.

o Document the reasons for the termination and ensure that the necessary administrative steps are completed, including deactivating records in the system.

o Collaborate with internal teams to ensure that consultant terminations do not disrupt ongoing operations and that proper transitions are maintained.

o Maintain the integrity and accuracy of all consultant records in the system by ensuring regular updates and follow-ups.

JOB DESCRIPTION OF ACCOUNT'S MANAGER :

Required Qualifications and Skills :

Preferred Qualifications :