Technical Trainer

Job Description

Job Overview

As a Trainer, you will be responsible for designing, delivering, and continuously improving training programs for Call-Takers, Dispatchers, and Supervisors. Your expertise in emergency dispatch operations and your ability to foster a positive learning environment will be crucial in ensuring that our team is well-prepared to handle critical situations effectively.

Key Responsibilities

Training Program Development :

• Design and develop comprehensive training programs, including curriculum, training materials, and scenario-based exercises, tailored to Call-Takers and Dispatchers.
• Ensure programs align with organizational goals, industry best practices, and regulatory requirements.
• Regularly update materials to reflect evolving standards and technologies.

Delivery of Training Sessions :

Subject Matter Expertise :

Training Needs Assessment :

Training Material Preparation :

Performance Evaluation :

Continuous Improvement :

Technology Integration :

Documentation and Reporting :

Collaboration and Teamwork :

Requirements :