Team Lead

Job Description

Job Description

Description :

Team Leads are positive and motivating leaders for the entire team. Team Leads support location leadership in fostering a positive culture and contributing to the personal development of their teammates. This position ensures the proper training and execution of revenue-driving practices and guest service skills by all game master and front desk teammates. Team Leads are responsible for the day-to-day operations of the location during the shifts they are scheduled. They maintain complete ownership and accountability over the cleanliness and maintenance of the location. They play an integral role in the communication and carryout of processes and procedures passed down by the General Manager.

Requirements :

TRAINING AND TEAM DEVELOPMENT : Supporting hiring and developing confident, cross-trained teammates.

• Responsible for leading the training of teammates in the Front Desk position
• Ensures all the proper skills and guest service abilities are instilled with new hires and maintained with veteran teammates
• Sets and tracks personal goals in Paylocity

Absorb

STORE OPERATIONS : Leading the shift and managing the location day-to-day.

Monitors daily HPE trends and same-day bookings

LOCATION HEALTH : Owning maintenance systems to ensure quality experiences.

REPORTING AND BACKEND EXECUTION : Supporting leadership with backend tasks that drive visibility, accountability, and informed decision-making.

COMMUNICATION & EXECUTION : Amplifying the “why” behind new rollouts and supporting the team in staying connected to Red Door’s bigger picture.

Responsibilities that may be delegated to individual Team Leads for personal ownership :

Success looks like :

KPIs :