Child Support Services Agent 2

Salary : $42,901.10 Annually

Location : Muscogee Co., GA

Job Type : Full Time

Job Number : 2026-82718

Division / Office : DCSS - Region 6

Unit : COLUMBUS

Opening Date : 10 / 21 / 2025

Closing Date : 11 / 3 / 2025 11 : 59 PM Eastern

Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long / short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service . DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

The Georgia Department of Human Services (DHS), The Division of Child Support Services (DCSS) is seeking candidates for the position of Child Support Services Agent 2 . This position is based at the DCSS office located in Columbus, Muscogee County, GA.

JOIN OUR TEAM!!!

Job Description

Pay Grade : F

Under general supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations.

Role and Responsibilities :

• Establishes child support obligations and ensures that such obligations are met.
• Communicates with clients and other constituents via telephone, email, correspondence and direct contact to ensure that support obligations are met.
• Manages a caseload to ensure that child support obligations are met.
• Performs other professional responsibilities as assigned by supervisor.

Minimum Qualifications

OR

Preferred Skills / Qualifications Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills / experience :

Additional Information

For more detailed information about the Georgia Department Human Services

Employment Information Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer

If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to : @HRHelpline

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and / or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit for more information.

Insurance

Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.

Health Benefits : 1-800-610-1863

Flexible Benefits : 1-877-342-7339

Retirement

State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry

Employee Retirement System : 1-800-805-4609

Deferred Compensation

Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.

Peach State Reserves : 1-877-342-7339

Credit Union

Employees are eligible to become members of the and

01

Are you aware this position is in Columbus, Georgia?

02

What is your highest level of education completed?

03

In addition to your high school diploma or GED, how many years of experience such as human services or legal services case management do you have?

04

How many years of experience do you have managing caseloads?

05

How many years of experience do have communicating with clients and other constituents via telephone, email correspondence and direct contact?

06

Do you have One (1) year of experience at the lower level Child Support Services Agent 1 or position equivalent? (Experience must be shown on the application)

Required Question