Mortgage Operations Manager

Job Description

Job Description

Lead. Innovate. Elevate.

Are you a leader in the Mortgage and Real Estate world?

Are you a systems-driven thinker who loves turning vision into action?

The Cowart Team Home Loans, a respected mortgage branch in Richmond, VA, is searching for an Operations Manager to run the machine and bring excellence to every client's home-buying experience.

For over a decade, our 17-person team has helped families across Central Virginia navigate one of life’s biggest milestones : buying a home. We’ve built strong systems, a trusted reputation, and a people-first culture. Now we’re ready for the next level, and we need a proactive, strategic operator to keep us on track while improving the strengths that we already have.

This is a player-coach position where you’ll lead the operations team while remaining hands-on in processing 5–10 loans per month. You’ll serve as the go-to person between leadership and execution, driving innovation, technology best practices, and adoption to further our culture of excellence.

Compensation & Benefits

• Expected total compensation : $100,000+ once fully proficient
• Competitive base salary plus per-loan bonuses (for 5–10 loans monthly)
• Quarterly performance bonuses tied to metrics and branch success
• Comprehensive benefits package (health, 401(k) match, and unique branch perks like car and home cleaning)

This is a full-time, on-site leadership role for someone ready to own operations, drive change, and elevate a team that cares deeply about people and performance.

Compensation : $100,000+

Responsibilities : What You’ll Do

Process & Innovation

Performance & Quality

Team Leadership

Hands-On Processing

What Success Looks Like

Qualifications : Who You Are

Why Join The Cowart Team

Leadership with Purpose

Small Team Feel, Big Company Stability

Growth & Reward

About Company

The Cowart Team Home Loans exists to create a better way to buy a home by listening, planning, solving, and winning together. Based in Richmond, VA, we’re a local, full-service mortgage team that believes in hands-on guidance, proactive planning, and genuine care for clients and partners.

We’re a team of Caring Rebels, creative experts who actually care, always going against the grain to do what’s right. We value curiosity, grit, gratitude, and teamwork, rowing with winners who love progress and excellence.

If you’re ready to lead with purpose and bring your operational expertise to a high-performing, people-first team, we’d love to hear from you!