Senior IT Support Specialist

Position Overview :

Join our team as a Senior IT Support Specialist, where you will play a vital role in resolving diverse technical challenges faced by our users. Your expertise will directly impact our operational efficiency and user satisfaction.

Key Responsibilities :

• Respond promptly and courteously to incoming help requests from end users.
• Document essential user information, including name, department, contact details, and problem specifics.
• Establish a rapport with users to better understand and diagnose their issues.
• Prioritize and schedule incoming problems, escalating to senior technicians as needed.
• Utilize diagnostic tools to troubleshoot a variety of concerns.
• Access and leverage online resources such as software updates and knowledge bases to facilitate problem resolution.
• Stay informed about the software and hardware systems used and supported by our organization.
• Set up new PCs (desktops and notebooks), including hardware configuration, software installation, and user training.
• Perform other related duties as assigned.

Qualifications :

Preferred Qualifications :

Physical Demands :