OSC Technician - Day Shift (VA1) (1782)

Job Description

Job Description

About Coresite

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

Operations Support Center Technician’s Role :

As a member of CoreSite’s Operations Support Center (OSC) team, the OSC Technician will be responsible for ticket and request management, customer and staff inquiries, as well as monitoring a wide variety of systems and devices on various platforms under the direction of the Operations Supervisor or Manager within their organizational area of responsibility.

The position is for our Day Shift, 10 : 30am-7 : 00pm

Duties :

This position is considered technical position, and will require approximately 85% of the technician’s time dedicated to the following technical duties :

• Manage Trouble Tickets, Remote Hands Requests and Building Service Requests through resolution.
• Manage and complete work order provisioning as needed while on shift.
• Review / Implement maintenance requests and analyze for risk to customers from a global perspective
• Ensure adherence to listed protocols in the standard operating procedure for maintenance and notifications
• Work with the local field operations team to adjust the schedule as appropriate to maximize uptime while accomplishing the scope
• Perform daily audits of data transport equipment to ensure accurate monitoring and provisioning.
• Responsible for tier 1 trouble shooting on the CoreSite customer facing network.
• Responsible for notifying customers, management and facility teams of alarms and service impacting events.
• Manage facilitation of a high severity incident bridge
• Determine appropriate resources to engage and notify to join the bridge
• Provide OSC incident notifications to the appropriate groups impacted
• Deliver internal incident broadcast to Senior Management
• Maintain incident records during an event
• Assist in monitoring CCTV, alarm and access / control systems.
• Provide day-to-day customer support.
• Perform other duties as specified in the Standard Operating Procedures and / or as directed by CoreSite Management.
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles.
• Special projects as assigned.

Requirements

Knowledge, Skills & Abilities :

Education / Experience :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

Additional Perks

General Statements -

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation.

Applicant Privacy Notice : CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to https : / / www.coresite.com / applicant -privacy-notice.

Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. We are not responsible for any postings or offers not originating from our official channels or approved partners.