Senior Product Manager, AIOps

Senior Product Manager, AIOps

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.

PagerDuty is seeking a Senior Product Manager, AIOps, to join our diverse, customer-focused team building the industry's best event orchestration and automation capabilities within the PagerDuty Operations Cloud. Our vision : a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, automated event intelligence will detect anomalies, and AI agents and automated diagnostics and remediation will resolve most issues-so human teams can focus on innovation, not firefighting.

Events flow into PagerDuty AIOps from production infrastructure, applications, developer tooling, and customer service platforms. Using machine learning and event-driven automation, it detects anomalies and triggers incident workflows to mobilize human responders and specialized AI agents.

In this role, you will support the AIOps product, which includes service topology mapping, data enrichment and search, and visualization in our Operations Console. This is an exciting opportunity to solve some of the most compelling and high-value problems for our customers. The ideal candidate will have a deep understanding of applications and infrastructure monitoring and observability systems, strong technical acumen, basic SQL knowledge, and a #ChampionTheCustomer mindset. You will work closely with highly collaborative engineers and UX designers while building relationships with go-to-market teams (e.g. marketing, sales, success, support, etc) and enterprise customers.

Important note : While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.

Key Responsibilities

Research customer needs, define, and evangelize a roadmap that reflects the strategic vision for AIOps, taking into account business strategy, technical feasibility, and usability

Understand our broader Operations Cloud vision and deliver competitive differentiation by deeply integrating with other elements of our product portfolio

Partner with a dedicated group of engineers, data scientists, and designers to deliver and iterate on products and features that address critical customer needs

Embrace a "product-led growth mindset" to not only deliver customer value but to also drive adoption and usage

Build partnerships across our integration ecosystem to drive utility, usage and revenue growth.

Basic Qualifications

3+ years of experience as a product manager driving the full product lifecycle, including defining and driving success metrics, ideally in B2B SaaS

Experience using API-first development practices to design new products and structure requirements

Familiarity with UI / UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development

Track record of building positive working relationships with engineering, UX design and teams outside of product development

Experience working with marketing, sales, and enablement to take a new product to market and driving PLG and SLG adoption post-release

Ability to effectively communicate across diverse backgrounds and @contexts, and lead through influence using metrics and research

Passion for getting things done (and for things you haven't done, you are naturally curious, driven to learn, and unafraid to ask for help)

Proficiency with analytics tools and a track record of data-driven decision-making

Strong customer empathy and a curiosity-driven approach to learning their needs

Preferred Qualifications

Experience with AI, ML, or Data Science principles

Comfort with SQL or data analysis tools

A bachelor's degree in mathematics, data analytics, or computer science or related technical field

MBA a plus

The base salary range for this position is 161,000 - 271,000 USD. This role may also be eligible for bonus, commission, equity, and / or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills / competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts!

PagerDuty operates a hybrid work model with offices in 8 major cities : Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in :

Location restrictions :

Australia : Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada : Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States : Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact : Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include :

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

Paid parental leave : 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Paid volunteer time off : 20 hours per year

Company-wide hack weeks

Mental wellness programs

• Eligibility may vary by role, region, and tenure

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.