Talent.com
Customer Success Manager, Federal Government
Customer Success Manager, Federal GovernmentWorkday • Falls Church, VA, US
Customer Success Manager, Federal Government

Customer Success Manager, Federal Government

Workday • Falls Church, VA, US
7 days ago
Job type
  • Full-time
Job description

Customer Success Manager

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About The Role

The Customer Success Manager (CSM) plays a critical role in the success and execution of our Workday Federal Government customers to help them realize the full potential of their investment. As a CSM, you will advocate on behalf of Workday these customers and take a team-based approach in helping them to succeed. You will work directly with customers to improve their overall user experience, working one-on-one with customers who request a more personalized dialogue beyond the already established one-to-many communication channels. You will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives to support our customers' growth.

About You

Basic Qualifications : Customer Success Manager (P3)

  • 3+ years' experience in a Customer Success or Account Management role in a Cloud SaaS / ERP technology environment
  • 3+ years' experience with a CRM system such as Salesforce & Gainsight (or similar) to summarize customer interaction.
  • Experience (3+ years) in having supported the Federal and / or State & Local Government (or similar) customer base.

Basic Qualifications : Sr Associate Customer Success Manager (P2)

  • 1+ years' experience in a Customer Success or Account Management role in a Cloud SaaS / ERP technology environment
  • 1+ years' experience with a CRM system such as Salesforce & Gainsight (or similar) to summarize customer interaction.
  • Experience (1+ years) in having supported the Federal and / or State & Local Government (or similar) customer base.

    • Other Qualifications :

  • Excellent organization, time management, and communication skills.
  • Proven track record to collaborate and build strong relationships with customers
  • Proven ability to engage across corporate functions (Sales, Professional Services and Product Management).
  • Exemplary verbal and written communication skills, including the ability to chair meetings with customer & leadership
  • Previous experience with issue resolution and escalation management at both the business owner and executive levels.
  • Excellent customer interaction skills, with a focus on effective communication, problem-solving, and relationship building to enhance customer satisfaction, retention, and drive sales.
  • Comprehensive product knowledge, including a thorough understanding of product features, benefits, applications, and market positioning.
  • Strong influencing skills, including persuasive communication and the ability to drive consensus and effectively collaborate with stakeholders.
  • Demonstrated negotiation skills, with the ability to effectively communicate, find common ground, and reach mutually beneficial agreements in various situations.
  • Bachelor's degree or equivalent work experience.
  • Ability to travel up to 25%.

    • The application deadline for this role is the same as the posting end date stated.

    The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission / bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.

    Primary Location : USA.VA.McLean (Tyson's Corner) Primary Location Base Pay Range : $99,300 USD - $149,000 USD Additional US Location(s) Base Pay Range : $89,900 USD - $159,700 USD

    Additional Considerations :

    The application deadline for this role is the same as the posting end date stated as below : 11 / 30 / 2025

    With Flex Work, we're combining the best of both worlds : in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

    Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

    Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

    Create a job alert for this search

    Federal Government • Falls Church, VA, US