Customer Service Associate – Full Time, Training Provided

Our company is a leading professional service and consulting firm specializing in telecommunications. We pride ourselves on providing clients with a personal, professional approach to promotional marketing and customer acquisition. The main purpose of the Customer Service Associate is to engage and assist customers in all aspects of the accounts we are responsible for during the sales cycle.

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

From Day One of training, we make it our mission to offer you the kind of superior training that ensures your success, confidence, and comfort in your new career. If you’re looking to start a profession to change the future for all with a company committed to professional and personal growth or development, we would love to discuss this opportunity with you! The core values of teamwork, ethics, and excellence are also fundamental to everything we do. The Customer Service Associate is a vital member of the internal team.

Responsibilities of the Customer Service Associate :

• Establish your contacts and relationships with account holders to communicate product and service updates and take advantage of upselling opportunities.
• Meet or exceed weekly and monthly quotas for sales leads and future business prospects.
• Serve as the customer's voice and provide internal feedback to the clients on how to improve account setup.
• Develop a strong knowledge of the brand’s unique heritage, range of products, and distinct product attributes and availability.
• Work strategically with the sales team in business development and lead generation capacity.
• Potentially help manage and supervise a campaign and team of Product Representatives after training in the entry level.

We provide full training for the right candidates. This position is paid on a combination of commission and bonuses.