Dispatcher

Job Description

Job Description

Dispatcher

Dispatch / scheduler responsibilities may include :

o Coordinating the transportation needs of riders with the vehicles in service

o Following the ride booking policy

o Monitoring late trips and proactively reassigning trips to maintain on-time performance

o Assisting passengers with trip changes or trip requests including same day ride requests

o Handling emergency situations

o Routing driver’s work hours, downtime and lunch breaks

o Summarizing statistical data including number of rides provided to rider by type, by hour, service hours, mileage, etc.

o Keeping track of no-shows

o Keeping accurate vehicle maintenance logs including necessary record keeping

o Vehicle assignments including updates to affected drivers

o Arranging for vehicle service including driving vehicles to / from maintenance as needed

o Providing timely reports to management as requested and recurring reports as required by the business

Other duties as required.

To accomplish these duties, the dispatcher must have the following knowledge and skills :

o Good knowledge of the service area

o Ability to handle large amounts of data

o Ability to remain calm during an emergency and to follow any company procedures / policies created for the situation

o Good organizational skills

o Ability to work with many different types of people

o Pleasant and articulate voice

o Friendly team player

o Ability to sit for long periods of time

o Accurate typing skills and the ability to proofread work

o Ability to work with complex computer programs

o Exhibit support of the company and its policies and practices

SVT currently employs five dispatchers and our office hours are 7 days a week between the hours of 6 : 00 AM – 9 : 30 PM.

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