Field Service Engineer 3 - Portland, OR

Field Service Engineer 3 Portland, OR

Join GE HealthCare as a technical expert on at least one modality, serving as the primary GEHC Services face to the customer and responsible for resolving advanced service repair needs of designated equipment while driving customer satisfaction through Service Excellence.

Responsibilities

• Perform advanced troubleshooting and repair on assigned equipment.
• May also perform installation, validation, and maintenance on assigned equipment.
• Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.
• Lead communications with customers and serve as escalation point for customer?related concerns including installs.
• Own customer issues from dispatch or identification of issue to resolution, proactively engaging with other team members to ensure status of all issues is known for designated customers.
• Lead and communicate HQ and Zone or Area?level initiatives.
• Co?lead regular team or modality meetings as required.
• Partner with the customer and recommend value?added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Effectively communicate and partner with teammates and colleagues.
• Serve as a member of the account community for key accounts, engaging commercial counterparts, identifying potential sales leads, participating in sales opportunities such as contract renewals, and assisting with revenue programs.
• Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Demonstrate strong commercial acumen, serving as a key member and leader of the account community for assigned accounts.
• Exhibit boundaryless collaboration with Commercial Sales teams and region / zone leadership to support business growth.
• Assist Area Service Manager or Director of Service in creating growth and / or deployment strategies.
• May include application training of clinical or scientific staff on designated equipment.

Required Qualifications

Physical Requirements

Candidate must be able to lift, carry, push, and pull up to 35 lbs unassisted and frequently bend, stoop, twist, climb, crouch / squat, kneel / crawl.

Relocation Assistance

Relocation assistance is available to out?of?state candidates or candidates wishing to move closer to the area.

Equal Opportunity Employer

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

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