Cashier / Customer Service Representative

Retail Store Sales

Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role

As Sales Associate you will increase sales, establish and continue customer relationships by delivering outstanding customer service. You will support the merchandising and maintenance of the floor and corresponding stockroom area. You will report directly to the Assistant Store Manager or Assistant Store Manager, Merchandising.

What You'll Do

• Assist customers and deliver the best customer service. Use suggestive selling techniques.
• Help with merchandise selection and merchandise returns.
• Handle each register transaction.
• Fulfill phone and online orders to support the omni-channel customer experience.
• Knowledge of the sales floor and product. Be able to understand advantages, benefits or fits of a variety of vendors.
• Use available tools to foster single and store sales : clientele books, clientele call campaigns, and Sales Associate Email.
• Move and flow merchandise autonomously. Maintain the floor according to company directed standards. Maintain department area by size / vendor / silhouette / color / price and discount.
• Handle phone calls and any customer service issues.
• Comply with procedures for markdowns, re-ticketing, censoring, and inventory control.
• Set up signage of promotional events.
• Be aware of inventory issues.
• Identify and reduce shrink in department.
• Assist store team with preparation and execution of annual inventory.

What You Bring

Inclusive Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates, including :

For more information, please click "Our Benefits" section on our career site or reference the link here : https : / / www.neimanmarcusgroup.com / benefits

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and / or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.