Therapy Services Representative - Float - AFO (St. Petersburg Area)

Overview

Therapy Services Representative - Float - AFO (St. Petersburg Area) at Florida Orthopaedic Institute. The Therapy Services Representative will be responsible for all aspects of Therapy front end office functions from greeting the patient on the first visit through discharge, including benefit verification and authorization, patient financial responsibility collection, Therapy chart maintenance, patient scheduling, financial end of day collection reconciliation, and patient follow up on Business Office related functions regarding Therapy Visits.

Key Responsibilities

• Provide Excellent Customer Service at all times.
• Obtain therapy benefits for all patients including new, splint, and Home Programs two days in advance before the patients appointment.
• Obtain therapy benefits through insurance websites that allow this to be done online. Print benefits and keep in chart.
• Obtain authorization for Therapy visits two days in advance, through Online Portals or direct phone contact to the insurance companies.
• Monitor patient visit count and obtain reauthorization as needed for continued Therapy Visits.
• Communicate when needed to Primary Care Physician, Insurance companies, and Case Manager / Adjustors when authorization is needed for patient.
• Create / prepare new patient therapy charts; always keep all charts neat and orderly.
• Attend and participate in the monthly staff and FD meetings in your clinic.
• Ensure that all tasks are completed before leaving at the end of your schedule shift.
• Acknowledge and greet all patients upon arrival to the Therapy department.
• Collect all co-payments, co-insurance and deductibles at the time services are rendered.
• Explain in detail all new patient paperwork including benefits to all new patients.
• Daily chart preparation for all new and continued patients.
• Prepare all patient charge tickets for Business Office processing.
• Follow up on all inactive patients.
• Schedule all Therapy New and Established patients per the Therapy Plan of Care.
• Communicate well with patients, visitors, and all FOI team members.
• Complete Chart Discharge procedures and prepare for Medical Records.
• Distribute and Collect Mail 2 times a day.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute.
• All other duties as assigned.

Qualifications

About FOI

At FOI our goal is to provide our patients with world-class orthopedic care. Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What We Offer

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